Refund Policy

Returns

Kingsley Leather has a 30-day refund policy. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. If you would like to return an item please contact me on hello@kingsleyleather.co.uk to arrange the return. Buyer is responsible for the return postage cost. If the item is found to be faulty, defective, significantly not as described or a mistake has been made then Kingsley Leather will cover the cost of return via standard shipping.

Several types of goods are exempt from being returned (unless faulty, defective or significantly not as described):

1. Personalised items that have been stamped with a name, initials, date or short message.

2. Bespoke items and orders where an item has been crafted specifically to your design or requirements.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at hello@kingsleyleather.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless faulty

Exchanges (if applicable)
We only replace items if they are defective or damaged on arrive. If you need to exchange it for the same item, send me an email at hello@kingsleyleather.co.uk and I will give you details of where to send the faulty

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 2 Emmanuel Cottages, Rowanfield Road Cheltenham GB GL51 8AG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When returning items you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and it is your responsibility to use a suitable and insured postal service for returns.